MURDOCH'S RETURN & EXCHANGE POLICY
Our Guarantee
Murdochs.com stands behind all of its products. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
In-Store Returns & Exchanges
Returned items must be in resalable condition. When returning clothing or boots, please include all original tags. For an item to be returned, it must be in like-new condition, free from any external debris, wear marks, and/or stains.
With A Receipt
Items returned that are accompanied by a receipt will be refunded at the original purchase price, to the original payment method, plus applicable sales taxes. If the return is over $200, and was originally paid for with a check or cash, a check will be cut from our Home Office for the full amount of the refund as stated above. Without the original bankcard present, we will issue a gift card in the full amount of the refund as stated above.
Without A Receipt
Items returned without a receipt will be processed at the lowest sale price, plus applicable sales tax. Such items may be exchanged for the same product, or returned for merchandise credit in the form of a Murdoch’s gift card.
Murdochs.com Returns
Returned items must be in resalable condition. When returning clothing or boots, please include all original tags. For an item to be returned, it must be in like-new condition, free from any external debris, wear marks, and/or stains.
Murdochs.com orders can be returned within 30 days of the shipping date for a full refund as long as the items haven't been used. *Some restrictions apply.
We recommend you try all clothing on before removing tags and/or washing the garment. For footwear, please try shoes on and walk on carpeted surfaces only to avoid scuffing.
If you received the return form and label with your order, please fill out the form and place it in the box with your order, affix the label on the box, and drop the box off at any UPS or United States Postal Service location, depending on which carrier delivered your order.
There is a flat fee of $8.00 for using the pre-addressed return shipping label. After your return is accepted, we'll refund your original payment method less the return shipping fee.
If you did not receive a return form or return shipping label you can contact our Customer Service department by calling 855.232.9104 or visiting our Customer Service page for assistance.
Murdochs.com Exchanges
At this time, we cannot directly exchange items. If you are looking to exchange an item you’ve purchased online, you will need to call our Customer Service department and first return the item, then place a new order for the exchange. Exchange orders receive free shipping, and you will receive a full refund for the return minus return shipping charges once we receive the item.
Price Adjustments
Murdochs.com will honor a price adjustment on full-price merchandise (excluding gift cards) within 5 days of the original purchase. Items not purchased at full price are ineligible for price adjustments.
What Are Resalable Items?
Resaleable items are:
- Clean
- Unwashed
- Unworn
- Unscuffed
- Have original tags still attached
Guidelines & Restrictions
Our standard return policy does not apply to the following items, which may not be returned:
- Ammunition, firearms, gunpowder, and primers
- Vaccines
- Refrigerated items
- Live animals
- Any items cut to length at a customer's request
- Gift Cards
The Following May Be Returned As Long As The Following Criteria Is Met
Gasoline-engine powered items may be returned within 60 days of purchase with the original sales receipt. The item must be returned in its original packaging and with all accompanying manuals and accessories. All fluids (gas and oil) must be drained out of the engine before being returned to us. After 60 days, you will need to return these items directly to the manufacturer, under the manufacturer's warranty.
Gasoline engine-powered items include: Generators, lawnmowers, chainsaws, mowers, trimmers, and log splitters.